Role Objective

Lead and manage end-to-end operations for Accounts Payable (AP), partner claim management, and vendor/customer onboarding, ensuring statutory compliance support including TDS/TCS. The role is also responsible for applying and validating MSME-related requirements and ensuring process discipline, documentation quality, and audit readiness.

Key Responsibilities

A. Accounts Payable (AP) Operations Leadership

- Own AP processing activities including invoice validation, approval workflow coordination, and payment readiness.
- Ensure invoices are processed as per SOPs, contract/PO terms, and defined approval matrix.
- Oversee tax breakup verification and ensure correct capture of invoice metadata (invoice/upload dates, vendor references, amounts, etc.).
- Review and resolve high-impact AP exceptions/queries in coordination with internal stakeholders (procurement, finance, and tech teams).
- Ensure timely escalation for blocked/failed workflows and drive closure within SLA.
- Support accounting rectifications (reclassifications, reversals, correction postings) in coordination with finance/control teams.

B. Partner Claim Management (Operations Ownership)
- Manage end-to-end processing of partner claims: intake, validation, eligibility checks, calculation review, and closure.
- Ensure claim documents are complete and compliant with contract terms and internal controls.
- Review complex or exception cases and provide decisioning support as per defined guidelines.
- Track claim ageing, ensure timely communication with partners for missing information, and prevent rework.
- Ensure strong documentation and traceability for audit/internal review purposes.

C. Vendor & Customer Onboarding
- Lead onboarding operations for vendors and customers, ensuring accuracy and completeness of master data.
- Coordinate with internal teams to ensure required KYC/statutory documents are collected and validated.




- Manage onboarding trackers and ensure smooth transition from onboarding initiation to activated/usable status.
- Ensure onboarding processes follow internal controls and approval procedures.

D. TDS / TCS Compliance Support
- Oversee verification of TDS/TCS applicability, rates, and computation support for relevant vendor/customer transactions.
- Ensure correct handling of tax deductions/collections during settlements and reconciliation.
- Support preparation of tax-related summaries and audit-ready documentation for internal/external stakeholders.
- Drive timely resolution of TDS/TCS mismatches and partner/vendor queries.

E. MSME Knowledge & Operational Application
- Ensure MSME-related eligibility and documentation are validated as required by internal policy/statutory requirements.
- Guide teams on correct operational handling of MSME vendor details (e.g., validity checks, document completeness).
- Review and approve exceptions/edge cases where MSME details require correction or additional documentation.

F. Controls, Reporting & Governance
- Implement and monitor operational controls including maker-checker principles where applicable.
- Maintain trackers for pending items, ageing, SLA adherence, and exception logs.
- Provide periodic dashboards/updates to management (status, bottlenecks, turnaround, and risks).
- Ensure compliance readiness by maintaining audit trail, supporting evidence, and closure documentation.

Leadership & Team Handling





- Guide and review work outputs of the operations team/analysts.
- Conduct process walkthroughs, training, and continuous improvement initiatives.
- Manage escalations and coordinate with cross-functional teams (Finance/Controllership/HR/IT/Tech/CRM/GTM as applicable).
- Drive adherence to SOPs, improve turnaround times, and reduce error rates.

Knowledge & Skills Required

- Strong operational knowledge of Accounts Payable, invoice-to-payment workflow, and reconciliation basics.
- Working understanding of partner claims: validation, eligibility, documentation, and SLA-driven processing.
- Working knowledge of TDS/TCS concepts, applicability verification, and reconciliation support.
- Strong MSME operational understanding (eligibility, key document requirements, and handling process).
- Proficiency in Excel (trackers, reconciliation tables, pivot summaries, exception analysis).
- ERP/process familiarity preferred (e.g., SAP or similar systems).
- Strong communication skills for coordinating with vendors/partners and internal stakeholders.

Educational Qualification

- Graduate in Commerce/Finance/Accounting/Operations or equivalent experience.
- Professional qualifications such as CA-Inter / MBA (Finance) / equivalent are an advantage.

Experience

- 4–7 years of relevant experience in finance operations/AP, partner/vendor onboarding, claims operations, and compliance support.
- Experience working in a controlled/audit-ready setting is preferred.

KPIs / Performance Indicators (Indicative)

- AP invoice processing TAT and approval turnaround adherence
- Partner claim closure within SLA; reduction in claim rework/queries
- Onboarding completeness and reduction in activation delays
- Accuracy metrics: discrepancies, tax mismatches, exception rates
- Compliance readiness: audit trail completeness and response timelines

📌 AM OperationsA) (Bengaluru)
🏢 Xiaomi India
📍 Bengaluru