Job Description

Join our team as a Reservation & Ticketing Executive and become a part of Sun PhuQuoc Airlines ticketing and reservations team based in Ahmedabad.

The ideal candidate should possess strong knowledge of airline reservations and ticketing processes, be proficient in GDS systems, and have excellent communication skills. You will be responsible for providing exceptional support to travel agents and customers while ensuring efficient reservation and ticketing operations.

Key Responsibilities

- Issue, reissue, revalidate, and cancel airline tickets accurately.
- Handle reservation requests and ticketing queries using GDS systems (Sabre/Amadeus/Galileo).
- Assist customers and travel agents with booking requests, group bookings, series bookings, seat confirmations, fare quotations, and itinerary changes.
- Manage VIP bookings and provide prompt support for special travel requirements.
- Build and maintain strong relationships with travel agents across India.
- Keep staff and customers informed about airline products, services, schedules, and policy updates.
- Investigate customer complaints and recommend corrective actions to improve service quality.
- Prepare daily, weekly,



and monthly operational reports and statistics.
- Ensure compliance with airline quality standards and operational procedures.
- Promote airline products and services through telesales activities to maximize revenue.
- Perform any other reservation and ticketing-related duties assigned by the Company.

Preferred Candidate Profile

- Graduate or equivalent qualification.
- Minimum 3 years of experience in Reservations & Ticketing with an International Airline, GSA, or IATA travel agency.
- Hands-on experience with Sabre, Amadeus, or Galileo GDS (Sabre preferred).
- Strong knowledge of international fare construction, ticketing, reissues, refunds, and airline reservation procedures.
- Knowledge of special fares, promotional offers, and airline products.
- Excellent customer service, communication, and interpersonal skills.
- Strong problem-solving and complaint-resolution abilities.
- Ability to work under pressure while maintaining accuracy and efficiency.
- Positive knowledge of Microsoft Office applications.

Interested candidates may send their resumes to [email protected].

📌 Reservation And Ticketing Executive (Ahmedabad)
🏢 Minar Travels
📍 Ahmedabad