Role & responsibilities:
We are seeking a Support Engineer I with experience in Microsoft O365, Active Directory, Windows Server, troubleshooting, and remote support. The ideal candidate will provide technical assistance to US-based customers through voice and remote support channels, diagnose issues, and ensure timely resolution while delivering excellent customer service.

Key Responsibilities:

- Provide technical support for Microsoft O365, Active Directory, and Windows Server environments.
- Troubleshoot hardware, software, and user access issues.
- Deliver remote support and resolve incidents within defined SLAs.
- Handle voice-based support interactions with US customers professionally.
- Escalate complex issues to higher support tiers when required.
- Document troubleshooting steps and resolutions accurately.

Required Skills:

- Experience with Microsoft O365 administration and troubleshooting.
- Knowledge of Active Directory user and group management.
- Understanding of Windows Server administration.
- Solid troubleshooting and problem-solving skills.
- Experience providing remote and voice-based technical support.
- Excellent communication and customer service skills.

📌 Support Engineer (Ahmedabad)
🏢 Synoptek
📍 Ahmedabad