Educational Requirements

Bachelor of Engineering

Service Line

Digital Experience

Responsibilities

- Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.

- Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.

- Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.

- Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well-structured journey implementations.

- Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.

- Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.

- Establish reusable components, templates,



and best practices to scale journey development and reduce time-to-launch.

- Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.

Technical and Qualified Requirements

- Bachelor's or Master's degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).

- 23 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.

- Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).

- Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.

- Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders.

Preferred Skills

- Adobe Experience Platform

📌 AEP (AJO) Engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru