Administrator - English, Arabic, Microsoft Windows

Experience: 2 to Not Available years

Location: Bengaluru, India

Skills: Windows 10, Microsoft Office, Active Directory, IBMi, ServiceNow

Job Summary The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.

Key Responsibilities

Provide transparent, concise customer service in phone-based, verbal communication, and written, email communication in English

- Troubleshoot, diagnose, and resolve issues following standard operating procedures and using knowledge support tools
- Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (KB) articles
- Collaborate effectively with other service desk team members located across the globe
- Deliver support of Windows-based operating systems and Microsoft Office applications as well as other out-of-the-box and developed software packages




- Administration of Account Management activities within Active Directory, IBMi, and other systems
- Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform
- Meet all defined SLAs and KPIs to ensure the quality of resolution and customer satisfaction

Skill Requirements

2-year technical degree or equivalent experience required

- Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
- Excellent communication and customer service skills required
- General or intermediate knowledge of Windows 10 required
- Intermediate experience with Windows-based applications such as the Microsoft Office suite required

Other Requirements

2+ years of experience working in a corporate service desk setting preferred

- General understanding of large computing systems such as IBMi (AS400) preferred
- Previous experience supporting a manufacturing environment preferred
- Experience using ServiceNow or similar issue-tracking systems preferred
- Availability to work night shifts

📌 Administrator English, Arabic, Microsoft Windows (India)
🏢 HCL Technologies
📍 India