- Provide first-level support to business users for SAP MM, PP, SD, and QM modules.
- Analyze, troubleshoot and resolve SAP issues related to production planning, inventory management, sales & distribution and quality management.
- Support SAP master data activities, including Material Master, BOM, Routing, Production Version and Quality Master Data.
- Coordinate with business users to understand issues, document requirements and ensure timely resolution.
- Assist in SAP configuration testing, User Acceptance Testing (UAT) and deployment of system enhancements.
- Monitor SAP support tickets and ensure timely closure as per agreed service levels.
- Prepare process documentation, user manuals and training materials.
- Support SAP integration with manufacturing shop-floor systems and other business applications.
Learn and understand end-to-end textile manufacturing processes, including Procurement, Production Planning, Inventory Management, Quality Control and Sales Order Fulfilment