- Thisrole is vital as it is end to end vendor management, agency shallbe handling, Portfolio across DPD buckets, NPA Write-offaccounts, key area consists of agency man power handling, properallocation, daily recovery audit management as per companynorms
- Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling ensure timely payout release
SIZE OF THE ROLE
FINANCIALSIZE
NON-FINANCIALSIZE
- PortfolioManaged 3k accounts with 60 cr. portfolio
- Numberof vendors/ consultants one or more as per the area allotted
- Numberof portfolio products Micro Banking, Vehicle Finance Personal Loan
KEY DUTIES RESPONSIBILITIES OF THE ROLE
Business/Financials (Only Relevant roles)
- PlanningStrategy
- Responsibleof handling entire collection agencies operation
- Onboardingof new agencies as per area portfolio in delinquency
- Planningof allocation and proper distribution of portfolio with strongexecution
- Ensurethe recovery targets are met across all buckets.
- Drivingcollections of interest,
bounce charges other charges
- Maintainingof account wise robust feedback mechanism
- Drivecollection strategy as per the portfolio and area understanding.
- Drivingsettlements repossession of vehicles as per targets.
- Budgeting
- Towork on increasing the productivity
- Needto work on cost to recovery ratio and ensure cost low at anytime
- ManpowerPlanning Sales Planning
- Propermanpower planning as per portfolio in the given area
- Planagency/team wise targets to achieve the monthly targets
- CoreFunction Areas of Responsibility(AORs)
- Ensureproper allocation for agency teams and drive for productivity
- Ensureregular field visits along with the agency teams for bettercontrol
- Provideall necessary legal action support to agency to perform better
- Ensurecollection software utilization if any at the fullest extent
Customer(Both Internal External)
- Customercentric AORs
- Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss
- Ensureand maintain fair collection practice from agency staffs
- Stakeholdersinteractions
- Coordinationwith IT, Business, credit, vigilance, operations and collectionback end teams