Company Description Ebix India, part of the global Ebix group, is a leading provider of digital transformation solutions across Technology, Travel, Payments, and Emerging Solutions. Operating on a robust SaaS model, the company delivers end-to-end services that help organizations address complex business challenges with agility and innovation.

With headquarters in India and a presence in over 70 countries, Ebix India combines global capabilities with localized market insights. The organization emphasizes collaboration, industry expertise, and operational excellence to drive measurable results for its clients. Its mission is to empower businesses to grow and adapt in a rapidly evolving digital landscape.

Role Description The Account Manager role is a full-time, on-site position based in Gurgaon. This role is responsible for managing a portfolio of client accounts, serving as the primary point of contact for day-to-day communication, issue resolution, and relationship building.

The Account

Manager will coordinate with internal teams to ensure timely delivery of solutions and services, track account performance, and identify opportunities for upselling and cross-selling. Daily activities include preparing reports, monitoring service quality, managing client expectations,



and supporting the implementation of digital and SaaS-based solutions. The role also involves gathering client feedback, contributing to account growth strategies, and ensuring high levels of customer satisfaction.

Qualifications

- Client relationship management, stakeholder communication, and customer service skills.
- Account planning, sales support, and ability to identify upsell and cross-sell opportunities.
- Basic understanding of digital transformation, SaaS products, and E-commerce or payment solutions.
- Analytical skills for monitoring account performance, generating reports, and interpreting data.
- Solid organizational and time management abilities to handle multiple accounts and deadlines.
- Excellent written and verbal communication skills in English; additional languages are an advantage.
- Bachelor’s degree in Business, Management, Commerce, Technology, or a related field.
- Previous experience in account management, client servicing, or business development, preferably in technology, travel, or payment domains.
- Proficiency with CRM tools, MS Office (Excel, PowerPoint, Word), and collaboration platforms.
- Ability to work collaboratively in cross-functional teams and adapt in a fast-paced environment.

📌 Account Manager (Gurugram)
🏢 Ebix Official
📍 Gurugram