Job Overview

We are seeking an experienced Department Manager - Merchandise Management to join our team at METRO Cash & Carry India in Ahmedabad, Gujarat. This full time Manager-level position requires 5 to 8 years of experience, preferably in the retail sector. The successful candidate will be responsible for driving floor operations across Food & Non-Food departments, ensuring optimum inventory management, achieving sales targets, leading high-performing teams, and delivering an exceptional customer experience while upholding METRO's operational standards.

Job Responsibilities

- Store Operations Management: Expertise in managing end-to-end floor operations while ensuring adherence to standard operating procedures and company policies.
- Inventory Management: Strong capability in stock planning, inventory control, goods receiving, replenishment, perpetual inventory, annual inventory, and expiry management.
- Sales Management: Ability to drive sales performance through effective planning, forecasting, budgeting, and execution of business strategies.
- Visual Merchandising: Expertise in maintaining attractive product displays and ensuring optimum product visibility to enhance customer engagement.
- Customer Service: Strong commitment to delivering exceptional customer experience by understanding customer needs and implementing service improvement initiatives.
- Leadership: Demonstrated ability to lead, coach, and develop high-performing teams to achieve departmental and store objectives.
- Promotional Planning: Experience in planning, executing, and evaluating promotional activities to improve product awareness, sales, and brand visibility.




- Analytical & Problem Solving: Ability to analyze business performance, identify improvement opportunities, and implement corrective actions to enhance operational efficiency.

Roles and Responsibilities

- Plan, administer, and implement business strategies to achieve departmental sales, profitability, and operational targets.
- Lead and manage the Merchandise team by driving performance, coaching team members, and fostering a collaborative work environment.
- Drive floor operations across Food and Non-Food departments while ensuring compliance with company policies, operational standards, and SOPs.
- Ensure optimum stock availability through effective inventory planning, replenishment, goods receiving, expiry management, perpetual inventory, and annual inventory processes.
- Monitor sales trends, prepare sales forecasts, manage stock planning, and support budgeting activities to maximize business performance.
- Plan, execute, and evaluate promotional activities to increase product awareness, improve off-take, and strengthen brand visibility.
- Maintain high standards of visual merchandising and product hygiene by ensuring attractive displays and timely replacement of defective or damaged stocks.
- Enhance customer satisfaction by implementing service improvement initiatives and promptly addressing customer requirements and concerns.
- Coordinate with cross-functional teams to improve operational efficiency, market share, and overall business performance.
- Analyze business performance, inventory, and sales metrics to identify opportunities for continuous improvement and drive sustainable business growth.

📌 Department Manager - Merchandise Mgmnt. (METRO Cash & Carry India) (Ahmedabad)
🏢 Reliance Retail
📍 Ahmedabad