Role & responsibilities

Return: Facilitate the return process for defective or unwanted EDC devices,

ensuring compliance with company policies and customer satisfaction.

- Reverse Pickup: Coordinate the reverse pickup of devices from customers,

ensuring timely collection and minimal disruption to their operations.

- Reactivation: Assist in the reactivation of devices that have been returned or

decommissioned, ensuring they are restored to full functionality and ready for

use.

- Provide exceptional customer support through in-person interactions with

Merchants.

- Document service requests and track the status of returns, pickups, and

reactivations in the CRM system.

- Collaborate with the vendor, logistics and technical teams to streamline RRR

processes.

- Train Merchants on device use and provide guidance on returns and

reactivation procedures.

- Monitor service metrics related to RRR activities and report on trends and

improvements.





- Stay updated on product knowledge, industry trends, and competitor

offerings.

Preferred candidate profile

Bachelors degree in Electronics, Information Technology, or a related field.

- 1-3 years of experience in customer service or technical support, preferably in

the EDC devices or technology sector.

- Robust organizational and communication skills, with a focus on customer

satisfaction.

- Ability to manage multiple tasks and prioritize effectively.
- Proficient in using CRM software and Microsoft Office Suite.
- Willingness to frequently travel to Merchant locations
- Relevant Experience in the service field
- Knowledge of payment processing systems or point-of-sale technology.
- Certification in customer service or technical support is a plus.

📌 Service Executive - EDC Devices (Ahmedabad)
🏢 PhonePe
📍 Ahmedabad