Dear Candidate,

We are looking for Regional Operations Manager for Ahmedabad location.

Role Expectations

- Streamline and Optimize operational processes to enhance efficiency and reduce turnaround times.
- Strict adherence to regulatory requirements and company policies to maintain legal and ethical standards.
- Oversee service delivery and addressing customer concerns promptly.

Behavioural Skills

- Team Management
- Communication
- Time Management
- Risk Management

Knowledge

- Home Loan Industry.
- Should have handled large volume of files.
- Minimum experience 0f 5-7 yrs with Home Loan.

Focus Areas

Disbursement & TAT Management

- Ensure timely and accurate loan disbursements across all branches in the region
- Monitor and optimize Turnaround Time (TAT) for disbursement processes
- Identify bottlenecks and implement process improvements to enhance efficiency

Registration & Banking Operations

- Oversee achievement of registration targets (loan agreements, documentation, etc.)
- Ensure timely banking of first PDC/EMI instruments
- Maintain strict adherence to regulatory and internal compliance requirements

File & Docket Quality

- Ensure high standards of file processing and documentation accuracy




- Conduct periodic audits of files/dockets to maintain quality benchmarks
- Reduce error rates and ensure zero-defect documentation practices

Hub Activation & Process Consistency

- Drive activation of current operational hubs/branches as per business requirements
- Ensure uniform implementation of SOPs and operational processes across all locations
- Monitor productivity and consistency across hubs

Team Management & Capacity Building

- Lead, mentor, and develop branch operations teams
- Drive performance management, training, and capability enhancement initiatives
- Ensure adequate staffing and succession planning

Compliance & Risk Management

- Ensure adherence to RBI guidelines and internal NBFC policies
- Identify operational risks and implement mitigation strategies
- Coordinate with audit and risk teams for smooth compliance reviews Stakeholder Management
- Collaborate with credit, sales, legal, and IT teams for seamless operations
- Act as a bridge between HO and regional branches
- Ensure alignment with organizational goals and customer service standards

Interested candidates can share their CV at [email protected]

Thanks and Regards,

Shilpa

📌 Regional Operations Manager (Ahmedabad)
🏢 Aavas Financiers
📍 Ahmedabad