06 Aug
|
Primafashion Global
|
Ahmedabad
06 Aug
Primafashion Global
Ahmedabad
Role & responsibilities
- Monitor and process orders across all marketplaces.
- Coordinate order confirmation, dispatch, and delivery tracking.
- Perform COD verification and payment reconciliation.
- Handle customer queries via WhatsApp, Email, and Phone.
- Manage order tracking, complaints, size assistance, and exchanges.
- Coordinate reverse pickups and returned product processing.
- Process refunds, replacements,and restocking.
- Track operational reports,claims, and return analysis.
- Coordinate with Warehouse, Courier, and Finance teams for smooth operations.
Key KPIs
- Order Processing TAT
- Customer Response Time
- Return & Refund TAT
- Order Accuracy
- Customer Satisfaction (CSAT)
- Payment Reconciliation Accuracy
📌 E-commerce Operations & Customer Support Executive (Ahmedabad)
🏢 Primafashion Global
📍 Ahmedabad