Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Roles and Responsibilities:

- Life Cycle Initiatives: Lead the life cycle activities like VOP / VOC RNR activities for the category and cross functionally coordinate to align on output.
- Risk Management: Responsible for Delivery of Partner and Customer concerns and addressing efficiently by providing proper solutions on goods damage, missing and other escalations.
- Team management: Manage a high-performing team of 5-8 individuals focused on targets KRA's. Track team efficiency and service quality continuously, implementing corrective actions and improvements as needed.
- Central Team Initiatives: To act as a POC for centrally driven initiatives like camps, Partner communications, support research activities for partner customer community.
- Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.
- Retention: Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention, etc
- Market intelligence:



Gather market and competitive intelligence from various sources and create actionable insights.
- Execute Marketing and Branding initiatives for the city as per the BTL plans

Skills Required:

- Knowledge of supply chain systems, processes and data, and business operations
- Fluency in Tamil is mandatory
- Analytical skills and a capacity to work with large data sets
- Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
- An ability to manage multiple priorities and perform well in a fast-paced workplace, while maintaining a high level of client focus
- Willingness to roll up sleeves and get hands dirty by being on field most of the time.
- Basic knowledge of SQL.
- Strong numerical and analytical skill
- Advance Excel experience

Educational qualifications preferred

Institution tier: Bachelor's Degree or Post Graduate in sales and Marketing

Required Competencies:

- Core Competencies:
- Communication
- Supply/Demand planning
- Team Management

- Functional Competencies:
- Partner Engagement
- Customer/Partner retention
- Should be good in making reports (MS-Excel/G sheets, SQL, etc)

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Business Associate (Ahmedabad)
🏢 Porter
📍 Ahmedabad