Department: Sales

Employment Type: Full Time

Work Mode: Remote (1 PM to 10 PM, Monday to Saturday)

Experience: 1 to 3 Years About the Role

We are looking for a highly motivated and result-oriented Academic Counsellor who is passionate about helping learners make informed career decisions while achieving exceptional enrolment results. In this role, you will engage with prospective students through inbound and outbound interactions, understand their career goals, recommend suitable training programs, and guide them through the complete admission journey while driving successful enrolments. This is a target-driven role requiring excellent communication, relationship-building, and counselling skills.

Key Responsibilities

- Handle inbound and outbound calls with prospective students.
- Understand students' educational background, career goals, and learning requirements.
- Recommend suitable training programs based on individual needs.
- Guide students through the admission and enrolment process.
- Convert qualified leads into successful enrolments.
- Manage 50–70 student interactions daily through calls and other communication channels.
- Build strong relationships with prospective learners.
- Communicate effectively in English and Hindi.
- Conduct timely follow-ups and counselling sessions.
- Re-engage inactive leads to maximize conversion opportunities.
- Maintain accurate CRM records, lead status, and documentation.
- Achieve daily, weekly, and monthly enrolment targets.
- Stay updated on course offerings, schedules, pricing, and admission processes.





Key Result Areas (KRAs)

- Student counselling and admissions
- Lead conversion
- Follow-up management
- CRM accuracy
- Student engagement
- Sales target achievement
- Customer experience
- Business growth through enrolments

Key Performance Indicators (KPIs)

- Number of student interactions completed
- Call productivity
- Enrolment conversion rate
- Revenue generated through enrolments
- Follow-up completion rate
- CRM accuracy and timely updates
- Student satisfaction
- Monthly sales target achievement
- Response turnaround time
- Lead engagement quality

Candidate Profile

- 1–3 years of experience in Academic Counselling, B2C Sales, Telecalling, Customer Support, or Inside Sales.
- Excellent verbal communication in English and Hindi.
- Strong counselling, persuasion, and objection-handling skills.
- Experience using CRM software is preferred.
- Strong organizational and time management skills.
- Self-motivated with the ability to work independently in a remote environment.
- Passion for education and helping students achieve their career goals.

Education

- Bachelor's degree in any discipline is preferred.
- Fresh graduates with excellent communication and sales aptitude may also be considered.

What We Offer

- Competitive fixed salary.
- Attractive performance-based incentives.
- Remote work flexibility.
- Career growth opportunities.
- Professional training and development.
- Exposure to a fast-growing EdTech workplace.
- Collaborative and growth-focused work culture.

📌 Academic Counsellor - Non Technical Courses (India)
🏢 Brihatis Global
📍 India