- Provide technical support to customers through phone, email, or chat channels.
- Troubleshoot and resolve customer issues related to software products in a timely manner.
- Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 3-8 years of experience in a similar role providing technical support for software products.
- Robust communication skills with the ability to articulate technical information clearly.
- Proficiency in handling multiple conversations simultaneously while maintaining accuracy and attention to detail.
📌 Service desk (Ahmedabad)
🏢 Tata Consultancy Services
📍 Ahmedabad
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