Join Technomine as a Flights Support Administrator!

Key Responsibilities

- Flight Scheduling and Management
- Monitor and update flight schedules to ensure accuracy.
- Rebook flights as needed, managing any last-minute changes and cancellations.
- Liaise with airlines and partners to confirm bookings and resolve flight-related issues.

Customer Support and Communication

- Provide timely responses to customer inquiries received during out-of-hours periods.
- Manage and resolve customer issues effectively, ensuring a seamless experience.
- Keep customers informed of any changes to their travel plans in a transparent and courteous manner.

Administrative Tasks

- Perform various admin tasks related to travel bookings, including updating records and managing booking systems.
- Maintain accurate documentation of all customer interactions and transactions.
- Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.

Problem Resolution

- Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.
- Escalate complex issues to daytime teams where necessary, providing clear handover notes.

Summary

- Back Office Administration
- CRM internal communication
- Customer service engagement
- Airline communications
- Supplier Communication





Essential Skills

- Expertise in Global Distribution System, specifically Galileo, for managing support and travel requirements.
- PCC Management (Pseudo City Code).
- Proficient in PNR (Passenger Name Record) creation and pricing.
- Skilled in administering schedule changes efficiently.
- Additional knowledge of Amadeus or other airline booking systems is an advantage.
- Experience in handling flight rebookings and travel logistics.
- Ability to work autonomously with minimal supervision, especially during out-of-hours periods.

Advanced GDS Skills:

- Basic ticketing operations.
- Re-issuing tickets.
- Re-pricing ticketed/unticketed PNRs.
- Handling date changes for ticketed/unticketed bookings.
- Managing flight changes for ticketed/unticketed bookings.
- Performing name changes on reservations.
- Processing upgrades for ticketed/unticketed bookings.
- Re-routing ticketed PNRs.
- Voiding tickets.
- Requesting refunds for canceled bookings.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 International Ticketing Executive (Ahmedabad)
🏢 Technomine
📍 Ahmedabad