- -Preparing & Submitting quotations by mail to local & international clients
- -Quotation follow ups
- -Purchase order processing internally in our factory
- -Delivery follow up
- -Dispatch, Invoicing & Payment follow ups
- -Leads & Enquiry follow ups
- -Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
- -Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
- -Ensure the sales team is on track to meet month-end goals and share creative lead generating ideas
- -Provide all necessary data to senior management upon request and coordinate meetings between departments
- -Make travel arrangements for the sales team and the senior support staff when needed
- -Establish active communication and engagement with all other departments to help out where necessary
- -Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
Preferred candidate profile
- Bachelors / Masters Degree education
- Proficient with Computer literacy including Microsoft Office, IT skills and Excellent 10-key typing accuracy and speed
- Hands on experience with ERP and CRM systems
- In-depth understanding of sales principles and customer service practices will be a plus
- Excellent communication skills – verbal and written with no-grammatical errors, to discuss national & international clients.
- Teamwork and motivational skills, interpersonal and customer service skills.
- Strong analytical, organizational, and time management skills.
- Experience: 3-6 years in similar work profile
- Bonus: As per company norms
- Incentive: As per company norms
- Yearly Increment: As per company norms