Summary

Systems Administrator is responsible for managing redundant and scalable IT infrastructure. Candidate should have skills on implementation and troubleshooting on Platform, Networking, Firewall, Cloud Infrastructure. The candidate should have 3+ years of experience and should have worked with an IT company having mixed workplace of required technology. The candidate should have a fundamental as well as hands-on knowledge of outlined skills as mentioned in the skill summary table below.

Key Responsibilities

- Log all issues / customer requests and resolutions
- Communicate with users, explain issues and resolutions, update activity or train on new IT asset (Hardware, software or process)
- Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy
- Provide after-hours support for Infrastructure related emergencies as well as maintenance
- Provides on-call high priority 24/7 technical support as necessary
- Continuously monitor the SLA and ensure the incidents are handled within timeline
- Ensure CMDB and all IT digital assets are real-time updated
- Contribute on building digital assets (knowledge base, technical documentation, manuals and IT policies)
- Adhere to compliance and governance standards and report any non-compliances to the manager
- Participate & contribute in IT team meetings
- Provide methodological assistance to client / peers
- Follow timely delegation / escalation procedure
- Follow ITIL standard practices for incident, change and problem management
- understanding analytical and technical problem-solving skills
- Stay updated with technology updates Stay updated with technology updates




- Excellent Interpersonal and communication skills (verbal and written)
- Excellent organizational, time-management and prioritization skills
- Promote positive customer service attitude among peers

Skills and Experience

- 3+ years of experience in managing Windows 2008, 2012, 2016, 2022 environments at an enterprise level
- Monitor capacity and availability of IT Systems and IT resources
- Monitor backup systems to ensure backup consistency
- Perform restore of data from backup system
- Basic knowledge on Active Directory, DNS, Web Server
- Fundamental knowledge of File Server, Microsoft Hyper-V, VMWare, Backup solutions
- Working knowledge on Microsoft Azure / AWS Infrastructure services
- Basic knowledge on Exchange Online, Microsoft Team and Microsoft SharePoint
- Monitor system logs (logs, IDS/IPS/ Content Filter, Backup Jobs, etc.)
- Basic knowledge of mail server protocol (SMTP, POP, IMAP)
- Basic knowledge of database systems (MySQL, MSSQL)
- Should apply Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs
- Audit IT infrastructure and publish monthly health report

Qualification and certifications

- Bachelor s / Master s degree in Computer Science, Information Technology or related discipline
- Microsoft Certified Solution Associate: Windows Server 2016
- MCSA: Windows Server 2016 /
- Red Hat Certified System Administrator
- Cisco Certified Network Administrator / Juniper Networks
- Certification Program
- ITIL certification

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Systems Administrator (Ahmedabad)
🏢 Dev Information Technology
📍 Ahmedabad