Experience Required: 2-5 years in IT services, SaaS, or agency environment

Role Purpose For US:

The Business Analyst is the critical bridge between sales and delivery, transforming client needs into clear, actionable, and profitable project proposals. You will own the pre-sales discovery, requirements documentation, wireframing, and proposal creation process - freeing founders from operational bottlenecks while ensuring every project starts with crystal-clear expectations. We want to empower Project Mentors with complete, ready-to-execute requirements. Create as many proposals for the team. Your Success = Quick proposal + Projects starting with clear scope + Higher win rates + Better margins

Key Responsibilities:

- Pre-sales discovery & requirements gathering & documenting
- Wireframing & visual requirements
- Proposal creation & pricing & negotiations
- Properly project Handoff to DM / PM / Team
- Client communication & relationships are managed during sales cycle
- Market research & competitive research intelligence (Education & MedTech focus)
- Process improvement & Knowledge management
- Collab with the key stakeholder

Must have Qualifications / Experience:

- Education: Bachelor's degree in Computer Science, Information Technology, Business, or related field. OR equivalent practical experience in IT services/SaaS.
- Hands-on experience in 2-5 years in IT services, software agency, SaaS Company, or product company.
- Requirement gathering and documentation
- Proposal creation (have created 20+ proposals)
- Client communication (comfortable on calls with senior stakeholders)Working with development teams (understand SDLC / AGILE)Familiar with common tech stacks (Laravel, React, MERN, Mobile frameworks), Frontend, Backend, API, Database, DevOps
- Can have technical conversations with developers and translate to business language for clients
- Can read wireframes and understand user flows
- Grasp scalability, security,



and performance concepts
- Know what integrations are complex vs. simple (payment gateways, third-party APIs)

Tool Proficiency:

Figma: Create and collaborate on wireframes (or willingness to learn quickly)

Documentation: Google Docs, Notion, Confluence

CRM/Pipeline: HubSpot, Pipedrive, or similar (or quick learner)

AI Tools: Comfortable using ChatGPT/Claude for productivity (or eager to adopt)

Communication: Professional email writing, Slack, Zoom

Skills:

- Attention to detail: Nothing slips through cracks, requirements are thorough
- Communication: Clear, concise, professional (written and verbal)
- Curiosity: Ask questions, dig deeper, don't accept vague answers
- Organization: Juggle 8-12 proposals at various stages without dropping balls
- Problem-solving: When requirements are unclear, figure out how to clarify
- Empathy: Understand client's business pain, not just technical requirements
- Adaptability: Every client is different, every project is unique
- Proactive: Don't wait to be told what to do, take initiative

Nice-to-Have (Bonus Points):

- Experience in Education or MedTech industries
- Agency environment prior experience (understand billable hrs, margins, profitability)
- Basic UI/UX design skills (can create decent wireframes)
- Sales or pre-sales experience
- Worked in startup environment (comfortable with ambiguity, fast pace)
- Familiarity with Australia/UK business culture (our target markets)
- Understanding of compliance (GDPR, HIPAA, FERPA)
- Red Flags (What We Don't Want):
- Too technical (wants to code, not gather requirements)
- Pure salesperson (doesn't understand tech, just wants to close deals)
- Poor communicator (unclear emails, can't articulate thoughts)
- Disorganized (misses deadlines, loses track of proposals)
- Arrogant (talks down to clients or developers, not collaborative)
- Reactive (waits for instructions, doesn't take initiative)
- Short-term thinker (just wants to close deal, doesn't care about project success)

📌 Business Analyst (BA) (Ahmedabad)
🏢 Infynno Solutions
📍 Ahmedabad