KEY RESPONSIBILITIES:

- Timely execution of service calls
- Timely response & Updating and project status to HO, Customers
- Customer complaint resolution with Closure with RCA.
- KSP (Knowledge sharing Programme)- Conducting Installation / Trouble Shooting / Spares Selection training to SHPL / SP/ CP / Authorized Installation contractors.
- Regional After Sales Business as per KRA
- Closure of Warranty and Non-Warranty Tickets with in OTD
- Conducting the Performance Audit / Campaign for the supplied products
- Conversion of Spares / AMC Leads into order conversion.
- Achieve the Targeted after Sales Business inline to the organization goals.
- Minimize the QAR, Cost of Poor quality (FOC Supply)
- Conduct Product awareness seminars

Evaluation on process audit for the existing SP (Service partners) / AIC (Authorised Installation Contractor).

REQUIRED SKILLS:

Core Skills:

- Excellent Communication skill
- Spares and AMC management
- Site Handling Skills
- RCA (Root cause analysis) & FMEA (failure modes and effects analysis) skills
- Customer Handling Management
- Techno Commercial & negotiation
- KRAs Result Oriented

Soft Skills:

- CRM / SAP / Microsoft

📌 Service Engineer (Jamnagar)
🏢 Shakti Hormann
📍 Jamnagar