Job Title: Support Executive (Ticketing & Customer Support)

Location: Ahmedabad

Experience: 0-1 year

Employment Type: Full-time

Work Mode: [Onsite / Rotational Shift]

Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction.
Key Responsibilities:

- Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, Service Now etc.).
- Respond to customer queries in a timely and qualified manner through email, chat, or phone.
- Track, follow up, and ensure closure of all tickets within defined SLA.
- Collaborate with internal teams to resolve complex issues.
- Escalate unresolved issues to appropriate departments as needed.




- Maintain proper documentation of all support activities.
- Identify recurring issues and suggest process improvements.
- Ensure customer satisfaction through quality support service.

Required Skills & Qualifications:

- 0-1 year of experience in a Support Executive or Customer Service role.
- Proven experience in handling ticketing tools
- Excellent verbal and written communication skills.
- Good problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- Customer-focused with a positive attitude.
- Basic technical understanding to address product-related queries.

Email: [email protected]

📌 Application Support/ Ahmedabad (WFO)
🏢 RigvedIT
📍 Ahmedabad