Role & responsibilities

- Act as the first point of contact for end users by providing technical support through phone, chat, email, and other Service Desk channels.
- Log, prioritize, troubleshoot, and resolve Incidents and Service Requests within agreed SLAs using ITSM/ticketing tools.
- Provide remote technical support for desktops, laptops, mobile devices, printers, scanners, and other end-user hardware.
- Install, configure, and troubleshoot operating systems, software applications, Microsoft Office, and enterprise IT applications.
- Perform password resets, user account management, and access-related support using tools such as Active Directory.
- Diagnose and resolve hardware, software, network, and connectivity issues, escalating complex incidents to appropriate support teams when required.

Preferred candidate profile

1. Should be customer centric and understand the Service Desk (SD) support

function.

2.



Candidate should be proficient in written and verbal English to provide

the required IT services.

3. Candidate must be ready to provide the support over the Phone Calls,

Chat and other SD Channels.

4. Ready to work support during weekend also as per monthly roster.

5. Work and resolve Incidents and Service Requests tickets associated with

Service Desk Support function.

6. Provide break fix support, Remote software installation, IT applications,

advice and assist to Customer Users, as needed.

7. Remote Support to Provide equipment and hardware support including

laptop, desktop devices, mobile devices, direct attached printers, local

printers, scanners, and wireless networking etc.

8. Certification: Any relevant certification (Preferred).

📌 Service Desk (Ahmedabad)
🏢 IT-SCIENT
📍 Ahmedabad