We are looking for a skilled Team Leader Operations to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in India.

Roles and Responsibility

- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.

Job Requirements

- Proven experience in a team leadership role, preferably in a BPO/Call Centre environment.
- Solid understanding of international operations and processes.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with performance management and coaching is an added advantage.

📌 Team Leader Operations - International (Kolkata)
🏢 TP
📍 Kolkata