We are looking for a skilled Team Leader to join our Operations team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a strong background in CRM/ IT Enabled Services/BPO and excellent leadership skills.

Roles and Responsibility

- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.

Job Requirements

- Proven experience as a Team Leader in Operations or a related field.
- Strong knowledge of CRM/ IT Enabled Services/BPO processes and systems.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a quick-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience in managing and motivating a team to achieve business goals.

📌 Team Leader - Operations (Kolkata)
🏢 TP
📍 Kolkata