Job Overview:
The Team Leader Operations is responsible for managing day-to-day operational activities, leading a team to achieve performance targets, service quality, and compliance standards.
Key Responsibilities:
- Supervise and manage daily operations and team performance
- Allocate work, monitor productivity, and ensure SLA adherence
- Conduct team briefings, coaching, and performance reviews
- Handle escalations and resolve operational issues
- Ensure compliance with process, quality, and safety standards
- Prepare and analyze operational reports and MIS
- Coordinate with internal stakeholders and support functions
📌 Team Leader (Kolkata)
🏢 TP
📍 Kolkata