- Respond promptly and professionally to customer inquiries via various communication channels.

- Listen attentively to customer concerns, assess their needs, and provide accurate information and solutions.

- Handle customer complaints and escalations with empathy and patience, striving to achieve a satisfactory resolution while maintaining professionalism and composure.

- Demonstrate product knowledge and expertise to assist customers in navigating features, troubleshooting issues, and maximizing product benefits.

- Investigate and diagnose customer problems or technical issues, utilizing available resources and tools to identify root causes and implement effective solutions.

- Collaborate with internal teams to resolve complex issues and ensure timely resolution for customers.

- Build rapport and establish positive relationships with customers through active listening, empathy, and personalized communication.

- Proactively engage with customers to follow up on previous inquiries, gather feedback, and ensure satisfaction with products and services.

- Anticipate customer needs and provide proactive support and guidance to enhance their experience and drive loyalty and retention.

- Identify opportunities for upselling or cross-selling additional products or services based on customer needs and preferences.

- Adhere to established service standards, policies, and procedures to ensure consistency and quality in customer interactions.

- Participate in ongoing training and development programs to enhance product knowledge, communication skills, and service delivery capabilities.

- Conduct self-assessments and seek feedback from supervisors or quality assurance teams to identify areas for improvement and implement corrective actions as needed.





- Solicit feedback from customers regarding their experiences, preferences, and suggestions for improvement, and compile/analyze this feedback and service metrics to identify trends, patterns, and opportunities for enhancing the customer experience.

- Prepare and submit regular reports or summaries of customer interactions, issues resolved, and feedback received to relevant stakeholders for review and action.

Job Requirements

- Excellent verbal and written communication skills with a friendly and professional demeanor.

- Strong interpersonal skills and the ability to empathize with customers' concerns and emotions.

- Problem-solving abilities and aptitude for quickly learning and understanding new products or technologies.

- Patience, resilience, and ability to remain calm and composed under pressure or in challenging situations.

- Attention to detail and accuracy in documentation and data entry.

- Ability to work effectively in a team workplace, collaborating with colleagues from various departments.

- Flexibility to adapt to changing priorities and willingness to work in a fast-paced, dynamic environment.

- Prior experience in customer service, call center, or related roles is preferred.

- Proficiency in using customer relationship management (CRM) software, helpdesk systems, and other relevant tools and applications.

About Company

Estalvis Advisors Private Limited is a company that provides exceptional customer service and support to its clients. We are committed to delivering high-quality solutions and building long-term relationships with our customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care Representative (Kolkata)
🏢 Estalvis Advisors
📍 Kolkata