Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Analyze and resolve customer issues in a call center workplace.
- Supervise less experienced professionals, providing professional expertise and taking responsibility for the end-product.
- Ensure operational excellence by focusing on process improvements and team development.

Job Requirements

- Comprehensive knowledge of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong analytical and decision-making skills.
- Experience in managing and leading teams to achieve operational excellence.
- Knowledge of CRM software and technology is an added advantage.

📌 Team Leader (AMCC) (Kolkata)
🏢 TP
📍 Kolkata