Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience and a strong background in customer service, operations management, and team leadership.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.
- Execute specialized projects and activities according to set principles.
- Generate and initiate own workload with minimal supervision.

Job Requirements





- Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and standards.
- Robust understanding of customer service principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to manage a team of individual contributors and provide professional guidance.
- Strong problem-solving and analytical skills.
- Experience in managing and overseeing the implementation of short-term activities.
- Decisions are operational in nature within a defined scope.
- Positions on this level deliver professional responsibilities focusing on excellence.
- Typically manages a team of Individual Contributor co-workers.

📌 Team Leader- Operations (Kolkata)
🏢 TP
📍 Kolkata