- Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods.
- Document quality issues and performance measures for management review.
- Provide feedback and formal education to individuals on the phone.
- Develop and implement effective quality control processes.
- Collaborate with team members to achieve high-quality standards.
- Analyze data to identify trends and areas for improvement.
Job Requirements
- Minimum 1 year of experience in quality analysis or a related field.
- Strong knowledge of quality control principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced setting and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management software and tools.
📌 Quality Analyst (Kolkata)
🏢 TP
📍 Kolkata
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