Role Overview:

We are looking for dynamic and customer-focused individuals to join our team as International Chat Support Associates for BT. The role involves handling customer queries via chat, providing prompt and accurate resolutions while ensuring a high-quality customer experience.

Key Responsibilities:

- Handle customer interactions through chat in an efficient and professional manner
- Resolve customer queries related to products/services within defined TAT
- Deliver accurate information and ensure first-time resolution wherever possible
- Maintain quality standards and achieve defined KPIs (CSAT, productivity, etc.)
- Escalate complex queries to relevant teams when required
- Adhere to process guidelines, compliance, and data security policies
- Eligibility Criteria:
- Minimum 1 year of experience in international chat support
- Solid written communication skills (grammar, clarity, tone)
- Good typing speed and ability to handle multiple chats simultaneously
- Customer-centric mindset with problem-solving skills
- Comfortable working in rotational/night shifts
- Immediate to 60 days joiners are required

📌 Customer Service Support Advisor (Kolkata)
🏢 BT Group
📍 Kolkata