Role & responsibilities

- Make outbound calls to existing and prospective customers.
- Invite customers to visit the showroom for current collections, festive offers, exhibitions, and exclusive events.
- Follow up with customers regarding enquiries, quotations, and pending purchase decisions.
- Schedule customer appointments for jewellery consultations and store visits.
- Maintain regular communication with VIP and repeat customers to strengthen relationships.
- Update customer information and call records accurately in the CRM/software.
- Handle customer queries professionally and direct complex concerns to the appropriate department.
- Inform customers about exchange policies, repair status, delivery updates, and order readiness.
- Coordinate with showroom sales teams regarding customer appointments and follow-ups.
- Achieve daily, weekly, and monthly calling and appointment targets.
- Collect customer feedback after showroom visits or purchases.




- Ensure confidentiality of customer data and maintain professionalism in all interactions.

Preferred candidate profile

- Excellent verbal communication skills in English, Hindi, and Bengali (preferred).
- Pleasant and customer-friendly telephone etiquette.
- Strong convincing and negotiation skills.
- Good listening and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office/CRM software.
- Ability to multitask and work under pressure.
- Positive attitude with a customer-centric approach.

Qualification

- Graduate in any discipline (preferred).
- Higher Secondary may be considered with relevant experience.

Experience

- 13 years of experience in telecalling, customer service, telesales, or retail.
- Experience in the jewellery, luxury retail, fashion, or lifestyle industry will be preferred.

📌 Telecaller Agent (Kolkata)
🏢 Sawansukha Jewellers
📍 Kolkata