- Handle inbound calls from customers, providing timely and effective solutions to their queries.

- Respond to customer inquiries via phone, email, or chat, ensuring high levels of customer satisfaction.

- Resolve customer complaints professionally and courteously, escalating complex issues when necessary.

- Collaborate with internal teams to resolve customer issues and improve overall customer experience.

- Maintain accurate records of customer interactions using CRM software.

- Continuously update knowledge of products, services, and policies to provide accurate information to customers.

Job Requirements

- Minimum H.S pass qualification required.

- Valuable communication skills in English.

- Basic computer knowledge.





- Ability to work in a team environment and adapt to changing situations.

- Strong problem-solving skills and attention to detail.

- Ability to handle multiple tasks simultaneously while maintaining composure under pressure.

Perks and Benefits

- Fixed shift timing.

- Weekly off.

- Salary paid on time.

- No bonds.

- Training provided as per requirement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CUSTOMER Care ASSOCIATE (Kolkata)
🏢 RAIDMAX TECHNOLOGIES
📍 Kolkata