Roles and Responsibility

- Manage and supervise a team of customer service representatives to achieve sales targets and provide exceptional customer service.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze key performance indicators to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to resolve complex issues and improve overall business outcomes.
- Foster a positive and inclusive work setting that promotes employee engagement and retention.
- Coach and mentor team members to help them develop their skills and career aspirations.

Job Requirements

- Proven experience as a Team Leader or similar role in a BPO setting, with at least 2 years of experience.




- Strong knowledge of domestic BPO operations, including sales and customer service processes.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
- Ability to analyze data and make informed decisions to drive business outcomes.
- Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively.
- Experience with performance management systems and talent development programs is an added advantage.

📌 Team Leader (Kolkata)
🏢 TP
📍 Kolkata