Student Relations Officer (SRO)

Location: Pune
Experience: 13 Years
Employment Type: Full-Time
Work Mode: Work from Office

Job Summary

We are looking for a dedicated and student-focused Student Relations Officer (SRO) to build strong relationships with students, ensure a positive student experience, and coordinate with internal teams to provide timely support. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a passion for student engagement.

Key Responsibilities

- Build and maintain strong relationships with students and parents.
- Counsel and guide students throughout their academic journey.
- Handle student queries, concerns, and grievances efficiently.
- Coordinate with Academic, Administration, and Placement teams to ensure seamless student support.
- Maintain accurate student records and documentation.
- Plan and execute student engagement activities, orientations, and events.
- Monitor student satisfaction and retention initiatives.
- Provide timely resolution of student issues and escalate concerns when required.
- Support students with academic and career-related guidance.
- Track student data and prepare reports as required.

Required Skills

Communication Skills

- Excellent verbal and written communication.
- Strong interpersonal and relationship-building abilities.
- Ability to counsel and guide students effectively.

Student Engagement & Relationship Management

- Robust rapport-building skills with students and parents.
- Experience in handling student queries and grievances.




- Focus on student satisfaction and retention.

Coordination & Organizational Skills

- Ability to coordinate with multiple departments.
- Strong documentation and record management skills.
- Experience in organizing student engagement activities.

Problem-Solving

- Proactive approach to resolving student issues.
- Conflict resolution and escalation management.
- Student-first mindset.

Counselling & Guidance

- Basic counselling skills.
- Understanding of student behaviour, expectations, and needs.
- Ability to provide academic and career guidance.

Technical Skills

- Proficient in MS Office (Excel, Word, Outlook).
- Familiarity with CRM/ERP systems is preferred.
- Strong data tracking and reporting skills.

Time Management

- Ability to handle multiple student interactions simultaneously.
- Solid prioritization and multitasking skills.

Personality Traits

- Empathetic and approachable.
- Positive attitude with patience.
- Professional, presentable, and service-oriented.

Preferred Qualifications

- Bachelor's or Master's degree in any discipline.
- 1–3 years of experience in Student Relations, Student Support, Academic Coordination, Customer Service, Counselling, or a similar role.
- Experience in the Education/EdTech/Higher Education sector will be an added advantage.

Why Join Us?

- Collaborative and student-centric work environment.
- Opportunities for professional growth and learning.
- Work with a passionate academic and student success team.

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