- Handle inbound/outbound calls from customers to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
Job Requirements :
- 0-5 years of experience in BPO or Call Centre environment.
- Solid communication skills in English language (written & spoken).
- Ability to work on domestic voice process including inbound/outbound calling.
- Basic computer knowledge with proficiency in MS Office applications.
📌 Customer Service Executive (Kolkata)
🏢 Computer Age Management Services (CAMS)
📍 Kolkata
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