The Delivery Manager will be responsible for overseeing end-to-end delivery governance across multiple analytics and technology engagements

The role requires solid client-facing capabilities, operational rigor, delivery leadership, and the ability to manage multiple Project Managers and cross-functional delivery teams

This individual will act as the central delivery owner responsible for ensuring: - successful project execution, - delivery quality, - resource optimization, - client satisfaction, - escalation management, - and delivery process maturity

The ideal candidate should come from analytics consulting, IT services, BI consulting, or digital transformation environments and should have hands-on experience managing complex client delivery portfolios

Key Responsibilities Delivery Governance & Portfolio Management - Oversee delivery across multiple concurrent analytics, BI, and data engineering projects

- Ensure projects are delivered on time, within scope, and aligned with client expectations

- Establish governance mechanisms for project reviews, delivery tracking, risk management, and escalation handling

- Drive standardized delivery processes across all engagements

- Monitor delivery KPIs, utilization, profitability, quality, and resource allocation

- Conduct periodic delivery reviews with Project Managers and leadership teams

Project & Program Oversight - Mentor and oversee Project Managers handling individual client engagements

- Ensure effective planning, execution, dependency management, and stakeholder coordination across projects

- Identify delivery risks proactively and drive mitigation plans

- Manage cross-project prioritization and resource conflicts

- Review project health indicators including timelines, effort variance, budget adherence, and client feedback

Client & Stakeholder Management - Serve as a senior delivery interface for key client stakeholders

- Build strong client confidence through structured communication and delivery excellence

- Participate in governance meetings, steering committee discussions, and escalation resolution

- Manage delivery expectations and navigate changing priorities in dynamic consulting environments

- Support account growth by identifying opportunities for delivery expansion and managed services

Resource & Capacity Management - Oversee team allocation, bandwidth planning,



and utilization management

- Collaborate with hiring and leadership teams for resource forecasting and staffing requirements

- Ensure appropriate skill mapping across analytics, BI, engineering, and reporting projects

- Optimize delivery capacity while maintaining quality standards

Process Improvement & Operational Excellence - Build scalable delivery frameworks, SOPs, templates, and governance models

- Drive continuous improvement initiatives across delivery operations

- Implement delivery dashboards, reporting standards, and performance tracking mechanisms

- Improve operational maturity and reduce founder dependency in day-to-day project management

Quality & Delivery Assurance - Ensure adherence to delivery standards, documentation practices, and quality benchmarks

- Conduct periodic quality reviews of project outputs, reporting structures, and client deliverables

- Drive accountability and ownership across project teams

- Ensure delivery consistency across all accounts

Requirements Required Skills & Experience Experience - 8 years of experience in IT services, analytics consulting, BI consulting, data engineering

- Minimum 3-5 years in delivery/program management roles managing multiple projects simultaneously

- Experience managing Project Managers and cross-functional delivery teams

- Strong exposure to client-facing consulting environments

Domain Exposure Preferred exposure to: - Business Intelligence & Reporting - Data Analytics - Data Engineering - Dashboarding & Visualization - Enterprise Reporting - Managed Analytics Services - Digital Transformation Initiatives Technical Understanding The candidate is not expected to be hands-on technically, but should possess strong conceptual understanding of: - Data pipelines and ETL workflows - BI ecosystems - Reporting architectures - Analytics delivery lifecycle - Cloud and modern data platforms - Agile and hybrid delivery methodologies Exposure to platforms/tools such as:



- Power BI - Tableau - SQL - Azure / AWS / GCP - Data Warehousing concepts - Analytics workflows will be an added advantage

Key Competencies Mandatory Competencies - Strong delivery governance skills - Multi-project management capability - Excellent stakeholder management - Escalation handling and conflict resolution - Resource planning and utilization management - Strong operational discipline - Analytical and structured problem-solving approach - Excellent communication and presentation skills - Ownership mindset and accountability Preferred Personality Traits - Calm under pressure - Process-oriented but adaptable - High ownership mentality - Ability to work in ambiguity - Strong follow-through capability - Team leadership and mentoring mindset - Commercial awareness and client sensitivity What We Are Looking For We are looking for a delivery leader who can: - bring structure to a fast-growing consulting environment, - establish scalable delivery practices, - improve operational maturity, - reduce leadership bandwidth dependency, - and strengthen client confidence across engagements

The ideal candidate should be comfortable operating in a growing organization where processes are evolving and leadership ownership is valued

KPIs / Success Metrics The role will be evaluated based on: - On-time delivery performance - Client satisfaction and retention - Delivery quality - Resource utilization - Delivery governance maturity - Reduction in escalations - Forecasting accuracy - Operational efficiency improvements - Support in account growth and expansion Preferred Industry Background Candidates from the following environments will be preferred: - Analytics consulting firms - BI consulting organizations - Mid-sized IT services companies - Data and AI consulting firms - Digital transformation consulting organizations Examples include: - Tredence - Tiger Analytics - Mu Sigma - Fractal Analytics - LatentView Analytics Educational Qualifications - Bachelor's degree in Engineering, Computer Science, Information Technology, or related disciplines

- MBA / PMP / Prince2 / Agile certifications are a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Delivery Manager (Kolkata)
🏢 Indus Net Technologies
📍 Kolkata