Role & responsibilities

Employee Lifecycle Management

- Support onboarding activities including document verification, background verification coordination, HR system onboarding, bank and meal card activation, and benefits enrollment
- Manage employee master data changes such as personal details, role movements, transfers, and confirmations in HR systems
- Execute exit processes including full & final settlement inputs, clearance tracking, experience/relieving letters, and system deactivations

Payroll & Compensation Support

- Prepare, validate, and submit monthly payroll inputs including allowances, deductions, night shift/meal allowances, reimbursements, and special payouts
- Coordinate with payroll and finance teams to ensure timely processing and resolution of payroll-related issues
- Support payroll audits and data validations, ensuring accuracy and compliance

Benefits & Insurance Administration

- Support insurance enrollments, renewals, and claims processing (cashless and reimbursement)
- Address employee queries related to benefits and coordinate with vendors and internal stakeholders to resolve escalations

HR Operations & Compliance

- Maintain accurate and up-to-date employee records in line with statutory requirements and internal policies




- Support background verification (BGV) processes, including follow-ups on discrepancies and SLA adherence
- Assist during internal and external audits by providing required data, reports, and documentation

Employee Query Management

- Handle employee queries through E-helpdesk / ticketing systems, ensuring timely resolution within defined SLAs
- Communicate clearly and empathetically with employees on P&C; processes, policies, and timelines

Process Improvement & Reporting

- Support process documentation, SOP updates, and continuous improvement initiatives
- Prepare MIS, trackers, and dashboards related to P&C; Ops activities
- Identify and highlight process gaps, risks, and improvement opportunities to the Ops lead

Stakeholder Management

- Work closely with P&C; Ops leadership, HRBPs, Payroll, Finance, IT, and external vendors
- Act as a dependable execution partner for high-volume operational activities.

Skills

• Robust attention to detail and data accuracy

• Ability to manage multiple tasks in a high-volume, deadline-driven environment

• Effective communication and stakeholder management skills

• Proficiency in MS Excel and HR systems

📌 HR OPs Associate (Kolkata)
🏢 Grant Thornton
📍 Kolkata