Role Purpose

The PC Ops Associate supports end to end People Operations across the employee lifecycle, ensuring accurate, timely, and compliant execution of HR processes. The role plays a key part in delivering consistent employee experience while upholding strong governance, data integrity, and SLA adherence across PC Operations.

Key Responsibilities

Employee Lifecycle Management

- Support onboarding activities including document verification, background verification coordination, HR system onboarding, bank and meal card activation, and benefits enrollment
- Manage employee master data changes such as personal details, role movements, transfers, and confirmations in HR systems
- Execute exit processes including full final settlement inputs, clearance tracking, experience/relieving letters, and system deactivations

Payroll Compensation Support

- Prepare, validate, and submit monthly payroll inputs including allowances, deductions, night shift/meal allowances, reimbursements, and special payouts
- Coordinate with payroll and finance teams to ensure timely processing and resolution of payroll-related issues
- Support payroll audits and data validations, ensuring accuracy and compliance

Perks Insurance Administration

- Support insurance enrollments, renewals, and claims processing (cashless and reimbursement)
- Address employee queries related to benefits and coordinate with vendors and internal stakeholders to resolve escalations

HR Operations Compliance

- Maintain accurate and up to date employee records in line with statutory requirements and internal policies
- Support background verification (BGV) processes, including follow ups on discrepancies and SLA adherence




- Assist during internal and external audits by providing required data, reports, and documentation

Employee Query Management

- Handle employee queries through E helpdesk / ticketing systems, ensuring timely resolution within defined SLAs
- Communicate clearly and empathetically with employees on PC processes, policies, and timelines

Process Improvement Reporting

- Support process documentation, SOP updates, and continuous improvement initiatives
- Prepare MIS, trackers, and dashboards related to PC Ops activities
- Identify and highlight process gaps, risks, and improvement opportunities to the Ops lead

Stakeholder Management

- Work closely with PC Ops leadership, HRBPs, Payroll, Finance, IT, and external vendors
- Act as a dependable execution partner for high volume operational activities

Required Qualifications Experience

- Master s degree in Human Resources, or Bachelor s degree in Business Administration, or a related field
- 1 3 years of experience in HR Operations / People Operations / Shared Services
- Hands on experience with HRMS, payroll inputs, onboarding, exits, or benefits administration

Key Skills Competencies

- Strong attention to detail and data accuracy
- Ability to manage multiple tasks in a high volume, deadline driven environment
- Effective communication and stakeholder management skills
- Proficiency in MS Excel and HR systems

Communication, Excel,Database management, HR operations , HR dashboard, HR compliance, HRIS, Stakeholder management

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate - Contractor (Kolkata)
🏢 Grant Thornton
📍 Kolkata