06 Aug
|
STARTEK Aegis Customer Support Services
|
Kolkata
06 Aug
STARTEK Aegis Customer Support Services
Kolkata
Roles and Responsibilities
- Manage day-to-day operations of the contact center, ensuring seamless delivery of services to clients.
- Oversee team performance, providing guidance and support to achieve targets and KPIs.
- Develop and implement process improvements to enhance efficiency, productivity, and customer satisfaction.
- Collaborate with cross-functional teams to resolve complex issues and escalations effectively.
- Ensure compliance with SLAs (Service Level Agreements) and quality standards.
Desired Candidate Profile
- 4-9 years of experience in BPO Operations Management or similar role.
- Solid understanding of Call Center Management, Contact Center Operations, Process Management, Customer Service Management, SLA Management, Escalation Management.
- Excellent communication skills for effective collaboration with internal stakeholders and external customers.
Interested candidates can apply here at
[email protected]
📌 Operations Manager (Kolkata)
🏢 STARTEK Aegis Customer Support Services
📍 Kolkata