Your Role

We are seeking a skilled and customer-focused Consultant to join our team. The ideal candidate will have hands-on experience in customer support role to drive positive business outcomes for enterprise clients.

In this role you will play a key role in:

- Strong Communication & Customer Service Skills
- 1 to 3 year of international contact center experience.
- Min graduation requirements must.
- Valuable technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools

- Must possess excellent written and oral communication, listening, and comprehension skills.

- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.




- For remote work a secure workspace and effective internet connectivity is necessary.

WHAT YOU''LL LOVE ABOUT WORKING HERE

- You will have the on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. .
- For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.

📌 Process Associate - Customer Care (Kolkata)
🏢 Capgemini
📍 Kolkata