Position: IT Executive
Reporting To: CIO
Location: Kolkata, West Bengal
Experience Required: 2 - 5 Years

Job Summary

The IT Executive will be responsible for managing and supporting the organization's IT infrastructure, hardware, software, networks, and end-user systems. The role ensures seamless IT operations, data security, system availability, and timely technical support to employees across corporate offices and project sites.

Key Responsibilities

1. IT Infrastructure Management

- Install, configure, and maintain desktops, laptops, printers, biometric devices, and other IT hardware.
- Monitor and maintain LAN, WAN, Wi-Fi networks, and internet connectivity.
- Ensure smooth functioning of servers, storage, and network devices.

2. User Support & Helpdesk

- Provide first-level technical support for hardware, software, email, and network-related issues.
- Troubleshoot system, application, and connectivity problems.
- Install and configure operating systems, applications, and peripherals.

3. Software & System Administration

- Manage Microsoft Windows, Microsoft 365, Outlook, Teams, and other business applications.
- Create and manage user accounts, access rights, and permissions.
- Coordinate with software vendors for issue resolution and upgrades.

4. Cybersecurity & Data Protection

- Ensure antivirus, firewall, and endpoint security solutions are updated.
- Monitor system security and implement IT security policies.
- Perform regular system backups and support disaster recovery processes.

5. Asset & License Management

- Maintain inventory of IT assets and software licenses.
- Track procurement, installation, warranty, and replacement of IT equipment.
- Ensure compliance with software licensing policies.

6. Network & Connectivity

- Configure routers, switches, VPNs, and wireless access points.
- Monitor network performance and troubleshoot connectivity issues.
- Coordinate with ISPs for internet and leased line services.

7. Documentation & Compliance

- Maintain IT documentation, SOPs, and asset registers.




- Prepare IT reports and support internal/external audits.
- Ensure compliance with organizational IT policies.

8. Vendor Coordination

- Coordinate with hardware, software, and network vendors.
- Manage AMC renewals, repairs, and warranty claims.
- Support procurement of IT equipment and services.

9. Business Application Support

- Administer and support Zoho applications, including Zoho People, Zoho Connect, Zoho Books, Zoho Expense, Zoho Analytics, Zoho Desk, and other business systems.
- Manage user accounts, access permissions, workflows, configurations, and troubleshoot application-related issues.
- Coordinate with internal teams and vendors for implementation, upgrades, integrations, and user support.

Educational Qualification

- Diploma (Computer Science) / B.E. / B.Tech / Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Experience

- 25 years of experience in IT Support, System Administration, or Network Administration.
- Experience in corporate or EPC/engineering organizations preferred.

Mandatory Skills

- Windows OS Administration
- Microsoft 365 & Outlook
- Active Directory & User Management
- Networking (LAN/WAN, TCP/IP, DNS, DHCP)
- Hardware & Software Troubleshooting
- Printer & Peripheral Management
- Antivirus & Endpoint Security
- Basic Server Administration
- IT Asset Management
- MS Excel, Word & PowerPoint
- Knowledge of tender portal registration, digital signature, Java, Java Runtime Environment (JRE) installation
- Experience in Zoho applications, including Zoho People, Zoho Connect, Zoho Books, Zoho Expense, Zoho Analytics, Zoho Desk
- Data analysis & monitoring
- Experience in google sheets, google docs, google workspace

Positive-to-Have Skills

- Microsoft Azure or Azure AD
- VMware/Hyper-V Virtualization
- Firewall configuration (Sophos/Fortinet/SonicWall)
- ERP/HRMS support
- CCTV, Biometric & Access Control Systems
- Cloud Backup Solutions
- Power BI basics
- ITIL Foundation Certification
- Basic Cybersecurity Knowledge
- Knowledge of motherboard repairing
- Knowledge of ERP (SAP, Tally Cloud)
- Application knowledge of AI

📌 It Executive (Kolkata)
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