Hi Job-Seekers!!!

Greetings from ShiningstarsITPL!!!

Note- ShiningstarsITPL does not charge any amount for any other job opportuinites.

Profile: Customer Service Executive

Location: Kolkata

Eligibility: Any Undergraduate, Graduate, Experienced, Freshers, 12th pass can apply

Salary: Upto 17 k CTC

Work Requirements

- Excellent communication skills
- Robust customer-handling ability
- Willingness to work in rotational shifts
- 6 days working with rotational weekly off
- Candidates must be comfortable with both voice and digital communication channels (based on role)

Roles & Responsibilities

- Respond to customer queries through phone, email, chat, and social platforms
- Assist customers with product/service information, troubleshooting, and navigation
- Manage customer concerns with empathy and professionalism
- Aim for first-contact resolution to enhance customer satisfaction




- Identify opportunities to upsell or cross-sell relevant services
- Suggest process improvements and contribute to overall customer experience

How to Apply-

For interview alignment or queries, please contact:

Aditi (phone hidden)

Hanshika (phone hidden)

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📌 Customer Service Executive (Kolkata)
🏢 Shining Stars Institution & travels
📍 Kolkata