Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

Functional Support Issue Resolution
Act as the first point of contact (L1) for finance users, handling functional queries related to SAP FI and CO modules
Analyse, troubleshoot, and resolve issues within defined SLAs
Escalate complex or technical issues to L2/L3 teams while maintaining ownership
Process System Understanding
Support financial processes within SAP S/4HANA and ensure alignment with business requirements
Identify recurring issues and contribute to process improvements and optimization
Service Management Governance
Manage incidents and service requests through ServiceNow / Service Central
Ensure adherence to SLA / KPI targets and reporting standards
Knowledge Management
Contribute to SOPs, knowledge articles, and standard solutions
Support continuous improvement and knowledge-sharing initiatives
Regional Coverage (North America Focus)
Provide dedicated support aligned to North America business operations




Ensure effective communication and timely resolution across US/Canada entities

Your Profile

Bachelors degree in finance / accounting field
58 years of experience in SAP FICO support or consulting
SAP certification (FI/CO) optional but preferred
Experience in global support environment, especially North America, is an added advantage.

Strong experience in SAP S/4HANA Finance (FI/CO modules)
Good understanding of end-to-end finance processes (R2R, P2P, O2C)
Excellent analytical and problem-solving skills
Strong communication and stakeholder management skills
Hands-on experience with ServiceNow / ITSM tools / Jira (preferred)

WHAT YOU''LL LOVE ABOUT WORKING HERE

You will get comprehensive wellness advantages including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
You will have the opportunity to learn on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
Also get to participate in internal sports events, yoga challenges, or marathons.

The Group reported 2024 global revenues of 22.1 billion.

📌 Application Consultant (Kolkata)
🏢 Capgemini
📍 Kolkata