- Manage and supervise the inbound contact centre team to ensure high-quality customer service.

- Develop and implement process improvements to increase efficiency and productivity.

- Analyze and resolve complex customer complaints and issues professionally.

- Collaborate with other departments to achieve business objectives.

- Train and coach team members to enhance their skills and performance.

- Monitor and control expenses to ensure cost-effectiveness.

Job Requirements

- Minimum 8-10 years of experience in call centre management or related field.

- Strong knowledge of customer service principles and practices.

- Excellent communication, leadership, and problem-solving skills.

- Ability to work in a quick-paced environment and meet deadlines.

- Experience with call centre software and technology is required.





- Strong analytical and decision-making skills are essential.

- Prior work experience in a call centre and knowledge of call centre metrics are necessary.

- CTC: Rs. 8 - 10 Lacs per annum.

About Company

Estalvis Advisors Private Limited is a leading company in the industry, offering opportunities for growth and development.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Inbound Contact (Call) Centre Manager (Mumbai)
🏢 Estalvis Advisors
📍 Mumbai