Job description

Male candidates Only!!!

Immediate Joiners Only

Location: Thane

Shift: 11 PM - 8 AM

5 days working/ 2 rotational week off

Role & responsibilities:

- Global Customer Support: Interact with international NRI members (via calls, emails, or chat) to resolve queries, assist with profile creation, and troubleshoot account issues.
- Relationship Management: Build trust and rapport with global members and their families, ensuring a smooth and empathetic matchmaking journey.
- Product Guidance: Educate users on premium features, privacy settings, and communication tools to maximize their success on the platform.
- Service Excellence: Maintain a high level of customer satisfaction (CSAT) by delivering accurate, prompt, and high-quality resolutions.
- Feedback Loop: Act as the voice of the customer by sharing global user feedback and technical issues with the product and engineering teams.

Preferred candidate profile:





- Mandatory: Positive verbal and written communication skills in English.
- Languages Preferred: Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, Malyalam
- Experience: 6 months to 1 years of experience in international customer service, international semi-voice/voice processes, or relationship management.
- Empathy & Patience: Exceptional listening skills and an innate ability to handle sensitive family-oriented conversations with maturity.
- Flexibility: Willingness to work in shifts aligned with international time zones (e.g., UK, US, Middle East, or Australia) as per business requirements.
- Male Candidates Only

Need Immediate Joiners Only!!!

Interested candidates can call or whatsapp on (phone hidden)

📌 Customer Service Advisor (Mumbai)
🏢 People Group
📍 Mumbai