- Focusing on Customer Service, ensuring team continuously excels & exceeds customer expectations
- Train, Mentor & help develop individual skills of team members. Setting KPIs for the team in line with business objectives, reviewing them periodically managing them to deliver outstanding results.
- Liaise with vendors to ensure the fleet is maintained in accordance with the established standards
- Managing ground transportation requirements for events & conferences for Corporate Clients
- Handling Client Grievances, Escalations, Client Management & Visiting Corporate Clients for building business relations
- Ensuring Timely closure of Rental Agreements on daily basis for revenue generation
- Monitoring business practices are in line with company standards
- Daily report submission to the Management on Utilization of the fleet
- Providing Procedural & Operational recommendations to Managing Director in the interest of Company
- Individual responsibility of handling the complete operations.
- Manage the Operation Team.
- Responsible for Retention of the Customers.
- Manage the Vendor Development Team.
- Engagement of Fleet Operator, Car Rental Operators to become business partners
- Responsible for Retention of Vendors.




- Manage the Fleet Maintenance as well as Quality Control Team.
- Responsible to monitor the daily supply of the vehicle to meet the Demand.
- Responsible to monitor the performance of the operation and make sure 100% Execution.
- Handle Day to Day Driver issue.
- Responsible to monitor the cab performance on day-to-day basis
- Managing the fuel management.
- Managing the driver management and salary process.
- Managing the Vendor management.
- Daily & Weekly review with Operation Team.
- Daily & Weekly review with Fleet & Quality Control Team.
- Daily & Weekly review with Vendor Development Team.
- Responsible for 100% compliance documents before the attachment of the vehicle.
- Responsible to make sure 100% driver screening & training process before enrolment in the system.
- Ensuring high level of customers satisfaction through excellent service
- Grooming to driver day by day about service related and safety norms.
- Given TRAINING & GROMMING to Drivers ABOUT OUR SERVICES, RTO RULES & NORMS-

BRIEFFING)

- Solve to Guest Issue & Vendor Issue as Well as Driver issues too.
- Ex Army Person Preferred

📌 Branch Manager (Mumbai)
🏢 Executive Car Rental Services (ECRS)
📍 Mumbai