We are looking for a highly skilled and experienced Customer Support Executive to join our team in Mumbai. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication and problem-solving skills.
Roles and Responsibility

- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and effective solutions to customer complaints and concerns.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a thorough understanding of products and services.
- Identify and escalate trends or systemic issues impacting customer satisfaction.
- Consistently meet or exceed performance metrics, such as first call resolution rate and customer satisfaction scores.

Job Requirements

- Excellent communication and interpersonal skills are required.
- Ability to work in a quick-paced environment and handle multiple interactions simultaneously.
- Strong problem-solving and analytical skills are necessary.
- Experience with CRM software and ticketing systems is preferred.
- Ability to adapt to changing processes and procedures.
- Strong attention to detail and organizational skills are essential.

📌 Customer Support Executive (Rupa)
🏢 TP
📍 Rupa