The Role

To achieve this, you will lead the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput. You will own shift level triage for device migration failures (Automated Device Enrolment (ADE) registration, enrolment, compliance, conditional access, certificate/device identity issues) and coordinate rapid remediation. You will validate pre req readiness (device inventory, hardware hash readiness, targeting, Automated Device Enrolment (ADE) profile assignment, migration scheduling) and enforce go/no go criteria. Additionally, you will oversee execution of tenant transition steps for Automated Device Enrolment (ADE) where applicable (collection of hashes, deregistration/deletion sequencing, re registration timing, end user reset/re provision coordination). You will manage the shift backlog in the agreed ticketing system, prioritising work items by risk, SLA and cutover schedule. You must drive strong evidence capture, including logs, screenshots, reports, change records and acceptance artefacts aligned to audit and client governance needs. Furthermore, you will coordinate shift handover packs (work completed, exceptions, blockers, next actions, risk list) and ensure continuity across the three shift model. You will partner with the Devices Solution Architect / discipline lead to update runbooks, troubleshooting guides and standard operating procedures based on real shift learnings. Finally, you will engage vendor/tool support channels as required (e.g., Automated Device Enrolment (ADE) / Kandji/IRU / Jamf escalation paths, migration tooling vendors where used), ensuring timely escalations with complete evidence, and lead post migration validation checks and hypercare support for device cohorts, reducing repeat incidents through root cause removal and runbook improvements.

Required Technical and Professional Experience:

- Delivered at least one production M365 tenant to tenant device migration as a technical lead/SME,



specifically covering MAC OS device transition and endpoint management between tenants.

- Strong hands on expertise with Jamf, Kandji/IRU, MAC OS provisioning, device compliance policies, configuration profiles and troubleshooting enrolment failures.

- Hands on experience with Automated Device Enrolment (ADE) (device registration concepts, profile assignment, re provisioning) and practical migration sequencing across tenants.

- Competence in Platform Single Sign-On (PSSO) and how these affect access, compliance and conditional access behaviour.

- Demonstrated ability to operate in a runbook first factory model: strict execution steps, peer checking/quality gates and disciplined closure criteria.

- Proven experience working shift-based delivery with mandatory handovers, queue management and accountability for shift outcomes in a 24x7 environment.

- Strong PowerShell and MacOS specific automation capability for device readiness and operational scripting (inventory validation, hash collection, reporting, bulk actions), with secure change practices.

- Strong documentation discipline: ability to produce and maintain clear SOPs, troubleshooting playbooks and evidence packs per migration wave.

Preferred Technical and Professional Experience:

- Experience using profile preservation / workstation migration tooling (e.g., JAMF, IRU/Kandji or equivalent) to reduce user disruption and post cutover issues.

- Familiarity with Microsoft security controls impacting devices (Conditional Access trust settings, compliant/hybrid joined trust, device-based access patterns).

- Relevant Microsoft certifications (examples: MD 102, MS 102, SC 300 or equivalent).

- Experience supporting global migrations with remote user populations and proactive comms/coordination playbooks.

- ITIL practice awareness (incident/problem/change flow) or equivalent operational governance background.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Technical Consultant Shift Lead (Mumbai)
🏢 Kyndryl
📍 Mumbai