Responsibilities

Direct Responsibilities

For a predefined applications scope take care of:

o Incidents

o Requests

o Changes

Ensure that SLA targets are met for above activities

Handover to Paris teams if knowledge and skills are not available in ISPL

Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

Contributing Responsibilities

Contribute to the knowledge transfer with Paris OPS teams

Contribute to the definition of procedures and processes necessary for the team

Help build team spirit and integrate into BNP Paribas culture

Contribute to the regular activity reporting and KPI calculation

Contribute to continuous improvement actions

Develop, implement, and manage ITSM processes based on ITIL or similar frameworks.

Oversee incident, problem, change, release and project management processes.

Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).

Conduct regular reviews of ITSM processes and recommend improvements.

Manage the IT service catalog and ensure accurate documentation of services and processes.

Technical & Behavioral Competencies

Knowledge and experience with Devops tool including Gitlab, Kubernetes, Openshift

Experience with Service Now ticketing system

Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana)





Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries

Expertise in scripting on one of these (e.g., Python, Bash, PowerShell).

Familiarity with containerization technologies (e.g., Docker).

Experience with any cloud platforms (preferably IBM Cloud).

Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)

Ability to grasp functional knowledge of application

Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

Good written and spoken English

Measure and identify areas for improving Quality and overall Delivery

Able to communicate efficiently

Valuable Team Player

Specific Qualifications:

APS with DevOps knowledge

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

- Linux/Windows/SQL
- Cloud
- Kubernetes and Gitlab
- Dynatrace, Kibana

Behavioral Skills:

- Ability to collaborate / Teamwork
- Communication skills - oral & written
- Creativity & Innovation / Problem solving
- Critical thinking
- Decision Making

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Production Support Professional (Mumbai)
🏢 Infotel UK Consulting
📍 Mumbai