Roles and Responsibilities :

- Provide technical support to customer's Multiple store for hardware and networking issues related to desktop computers, laptops, printers, and other peripherals.
- Troubleshoot and resolve technical problems using various tools such as Outlook configuration settings, LAN/WAN network connectivity, and PC assembling knowledge.
- Collaborate with internal teams to escalate complex issues that require further assistance from specialized engineers or third-party vendors.
- Document customer interactions accurately in CRM systems to ensure efficient tracking of customer requests.

Job Requirements :

- 1-5 years of experience in a similar role providing technical support for desktops/laptops/printers/peripherals.
- Solid understanding of configuration and troubleshooting techniques for common hardware components like CPUs, motherboards, RAM modules etc. .
- Proficiency in configuring Outlook email clients on Windows operating systems; familiarity with basic networking concepts (LAN/WAN) is an added advantage.

📌 Technical Support Engineer (Mumbai)
🏢 Eagle Information Systems
📍 Mumbai